Careers

Accounts Receivable Representatives 

The Accounts Receivable Representative provides telephone customer service in a high volume environment by responding to patient questions about an insurance company “Explanation Of Benefits” (EOB); responding to billing questions or requests for information; and managing the physician’s Accounts Receivables by handling patient and insurance account follow-up.  Entry level positions are available as well as positions for those with prior employment experience in physician and/or insurance billing.

Requirements

• Prior work experience with high volume of incoming and outgoing telephone calls and providing related telephone customer service to patients and insurance carriers.

• Prior work experience editing the patient account.  Data entry work requires fast and accurate alpha numeric computer data entry and 10-key operation.

• Prior work experience with, and comprehension of, how to read an EOB and use the EOB to verify whether the payment was correctly posted.

• Telephone customer service experience responding to questions about an insurance company “Explanation Of Benefits” (EOB); responding to billing questions or requests for information; and handling patient and insurance account follow-up.

• Experience with accounts receivable research and aging reports.

• Experience with the grievance process if payment is denied or is less than the amount billed

• Great phone etiquette skills

• Good interpersonal skills

• Must have professional references

• Professional Appearance and Positive Attitude

• Team Player

• Must possess a strong sense of urgency and thrive in a fast-paced, hands-on environment.

Preferred Skills:

• Experience with Microsoft Office Suite, including Excel.

• Working knowledge of anatomy and physiology, and of medical terminology.

• Working knowledge of ICD-9 and CPT-4 manuals to research/verify diagnosis codes (ICD-9) and/or procedure codes (CPT-4).

• Experience with NextGen Practice Management System

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E-mail: 

Fax Resume:  (561) 784-6675

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