Careers

Scheduling Associate

The Scheduling Associate is the first point of contact and demonstrates professionalism by using a patient centered approach of building trust, meeting needs and delivering solutions through recognizing the needs and opportunities that exists.  This position screens the customer to determine how we can best help them, responds to questions regarding physicians and types of services offered, learn to recognize a potential “opportunity” and facilitate smooth patient flow and services to the customer.  They support the clinical staff by scheduling appointments and handling administrative processing and record- keeping. Support the mission of the company by demonstrating excellent customer care.  This position is responsible for tasks needing completion daily, weekly and monthly, as well as identifying the ongoing and varied needs of the patients.

Requirements:

• Provide the first customer contact for patients who call to schedule an appointment

• Input and/or verify patient information, and billing/insurance data. 

• Place patients with the correct physician based upon scheduling policies and procedures.

• Participate in grassroots marketing efforts to include phone marketing campaigns, compiling physician packets, coordinating community lectures, recall letter, distribution of patient comment cards, etc.

• Provide coverage for phone operator as needed

• Great phone etiquette skills

• Good interpersonal skills

• Must have professional references

• Professional Appearance and Positive Attitude

• Team Player

• Must possess a strong sense of urgency and thrive in a fast-paced, hands-on environment

 Preferred Skills:

• Experience with Microsoft Office Suite, including Excel.

• Working knowledge of anatomy and physiology, and of medical terminology.

• Experience with NextGen Practice Management System

_________________________________________________________

E-mail: 

Fax Resume:  (561) 784-6675

Back to Careers home page